I left a review a few weeks ago because I use and love the Haoma Cleansing Balm and my most recent purchase arrived with a totally different consistency than I have come to expect. In my review I noted that I had reached out to customer service and was disappointed not to have heard back.
When I arrived home today, there was a shipment from Haoma with a completely new cleansing balm along with some additional samples. So I am returning to say that not only is their cleaning balm my all-time favorite, but that their customer service came through. They didn't argue or ask me to take photos or prove anything, they simply stood behind their product and sent a replacement. I am impressed by this level of care and class. I love these products and probably would have continued purchasing them despite the issue I had, but I'm happy to say that their customer service is at a level higher than I could have expected. I truly respect a company who stands so firmly behind their products. Thank you!
I have purchased and loved the cleansing balm many times. The batch that I received was totally liquid and separated. I would describe it as an oil and not a balm. When I opened the container, I was not expecting it to be this consistency a few tablespoons worth of product sloshed out and onto the counter. I emailed the company asking that they please swap it out, but didn't hear anything back so at this point I just funneled it into a bottle so it's easier to use. I still love the scent, but I have to admit that I'm dissappointed not to have heard back from the company. It's an expensive product and I don't believe that loyal customers should have to spend time chasing down customer service.
Hi! Tbh I wish it had a stronger fragrance. It’s very faint. And thats coming from someone who can get an instant headache even natural scents. I think the diatomaceous earth really works for me. I was previously using Hume deodorant, but can only use unscented, as every single one of their scents gives me a headache. I do like to have some fragrance, but it’s hard to find both diatomaceous earth and a scent that won’t give me a headache. This scent is really nice…just wish it was a little stronger. Even if the deodorant works well, I still need fragrance to ask my inevitable eventual BO : )
I love the product I’m an esthetician and use it on my clients but I opened the box of the cleanse balm and half of it fell on the floor! What do I do??