Frequently Asked Questions
What does Haoma mean?
The haoma was a divine plant used in ancient ceremony. The first mention of the haoma can be traced back to the 5th century BC, when it was referenced in the Avesta, a collection of ancient Zoroastran texts and the only recorded form of the Avestan language. To this day, the exact botanical identity of the original haoma plant remains a mystery.
What does “plant for a plant” mean?
Every time you purchase a product from our website, we donate a portion of each sale directly to our nonprofit partners Trees.org. Every single donation plants one tree in a Forest Garden owned and operated by a farming family. Because all HAOMA products are plant-based, we think of this exchange in a circular way: A plant for a plant, every time.
What is a Citizen of Earth?
We are all Citizens of Earth! At HAOMA, we believe that it is everyone’s responsibility to be a good Citizen of Earth. That’s why we are dedicated to partnering with people and organizations who are doing the hard work that needs to be done to take care of this planet and those who inhabit it. So far we have partnered with: Terracycle to ensure that anyone can recycle all HAOMA packaging, as well as Trees.org to ensure that our customers become a part of the reforestation movement by planting a tree with each purchase.
Are your products all-natural?
Our team of herbalists and chemists work together to maximize the potency of our formulas by combining high quality plant-based ingredients with carefully selected bio-engineered compounds. In other words, we combine the power of holistic plant knowledge with modern science to create the most effective plant-based formulas possible - because there are some things you can’t just pick off a tree!
Do you test your products on animals?
We NEVER test on animals, ever. In fact, we test on ourselves - each product in the HAOMA skincare series has undergone rigorous testing by our teams in New York and Austin, Texas.
Are your products vegan?
All of the products we have available currently are in fact vegan, but as a company-wide policy, we have chosen to be vegan-friendly. We chose to make this distinction so that we could explore ingredients such as propolis, honey, and beeswax.
Do your products include gluten?
All of HAOMA skincare is gluten-free
What is CBD?
Within the ancient and complex cannabis sativa plant resides more than 400 chemical compounds – 60 of which can be found nowhere else. One of these chemical compounds is called cannabidiol, or CBD.
What are the topical benefits of CBD?
CBD is a powerful antioxidant, which means it naturally protects the skin from free radicals like UV rays, smoke, and environmental pollutants.And, because cannabinoid receptors are located all throughout the skin, CBD applied topically interacts with those receptors to encourage homeostasis and healing.
Is CBD safe?
Unlike the more well-known cannabis compound THC, CBD is not psychoactive and possesses no intoxicating effect on the human body.Our CBD has been issued Free Sale Certificates verifying that it is THC-Free.All of the plants that produce our CBD are grown in the U.S.A. using organic farming practices.
Are your products for all age groups and skin types?
Yes, our products are great for all skin types and ages.
Is it safe to use your products while pregnant or nursing?
Because all of our products are topical, they are safe for pregnant and nursing parents. That said, we do recommend that you consult with your healthcare provider to make sure that the products in question align with your pregnancy plan.
Are your products made in the USA?
Yes, all of our products are made in the USA. But, to ensure that we use only the highest quality ingredients, at times, some ingredients are imported.
What is Spiritus Vitae™?
The essence of HAOMA skincare, Spiritus Vitae™ is our proprietary nutrient-dense blend of actives, including: Aloe Vera Extract, Calendula Extract, Chamomile Extract, Coffee Berry Extract, Coenzyme Q10, Date Palm Extract, Green Tea Extract, Peptides, Pine Bark Extract, Pomegranate Extract, Retinol, Rosehip Extract, Sodium Hyaluronate, Spanish Chestnut Extract, Vitamin C, Vitamin E. It is important to note that Spiritus Vitae™ is a symbiotic blend, meaning that the levels of certain ingredients fluctuate based on the targeted action of the formula.
What makes the Preservation Day Cream blue?
Our Preservation Day Cream gets its beautiful blue color from malachite. This mineral is great for protecting the skin from the blue light from your digital devices thanks to glutathione, one of its key antioxidants which helps to neutralize free radicals and improve cell turnover to create a healthy balance in the skin.
Do you use ingredients derived from palm oil?
We only use ingredients that are derived from 100% RSPO CSPO, and we only work with partners that can provide traceable supply chains of CSPO. If you would like to see any verification documents, please email us directly.
What does RSPO and CSPO mean?
CPSO stands for Certified Sustainable Palm Oil, which comes from plantations that voluntarily adhere to the standards set by the Roundtable on Sustainable Palm Oil, or RSPO. Currently, only 20% of palm oil on the market is certified by the RSPO. To be certified, producers must be adhere to a comprehensive list of requirements including: growers and millers commit to ethical conduct in all business operations and transactions; farming practices must maintain the quality and availability of surface and groundwater; steps must be taken to minimize and control erosion and degradation of soils; new plantings are not allowed to replace primary forest, and farming practices need to maintain or improve soil fertility. These standards also require that forest is left along waterways to serve as wildlife corridors to wild areas on plantations. Known as riparian zones, these corridors also help reduce soil erosion and water pollution. Additionally, members have to prove that indigenous communities aren’t displaced, laws aren’t being broken, and that workers are paid a fair wage.
What is your fully updated Forbidden List
BELOW IS A GENERAL GUIDELINE OF WHAT IS FORBIDDEN IN HAOMA SKINCARE AND MAY BE UPDATED AS INDUSTRY STANDARDS EVOLVE. ANTIBACTERIAL AGENTS & CLEANSERS * Triclosan * Sodium laurel sulfate * Sodium laureth sulfate (SLS) * Sodium laurel ethyl sulfate (SLES) * Benzalkonium chloride * Alkyldimethylbenzylammonium chloride (ADBAC) ARTIFICIAL PRESERVATIVES * Bronopol * Quaternium-15 * Parabens * Methylparaben * Ethylparaben * Propylparaben * Butylparaben * Isobutylparaben * Isopropylparaben * Benzylparaben FRAGRANCE INGREDIENTS Any fragrance used must be free of the below as well as: PTFE/PFOA, Styrene, Polyacrylamide/acrylamide, Acetaldehyde, Acetonitrile, Methylene chloride, Animal fats, oils and musks, Benzalkonium chloride, Resorcinol, Acetone, Butoxyethanol, Ethylenediaminetetracetic acid, Methyl cellosolve, Methylisothiazolinone/methychlorisothiazolinone, Mercury and mercury compounds (thimerosal), and Bisphenol A (BPA) * Toluene * Butylated hydroxytoluene (BHT) * Toluol * Benzene * Aromatic hydrocarbons * Polycyclic aromatic hydrocarbons * Acenaphthene * Acenaphthylene * Anthracene * Benz[a]anthracene * Benzo[a]pyrene (has the distinction of being the first carcinogen to be discovered) * Benzo[e]pyrene * Benzo[b]fluoranthene * Benzo[ghi]perylene * Benzo[j]fluoranthene * Benzo[k]fluoranthene * Chrysene * Coronene * Dibenz(a,h)anthracene * Fluoranthene * Fluorene * Indeno(1,2,3-cd)pyrene * Napthalene * Ovalene * Phenanthrene * Pyrene * Triphenylene SKIN LIGHTENERS * Phenol * Carbolic acid * Hydroquinone * Mercury * Tretinoin * All-trans retinoic acid (ATRA) CONTAMINANTS * Acrylamide * Formaldehyde and Formaldehyde releasing agents such as: Dmdm Hydantoin, Diazolidinyl Urea, Imidazolidinyl Urea, Tosylamide/Formaldehyde Resin, Quaternium-15, Sodium Hydroxymethylglycinate, 2-Bromo-2-Nitropropane-1,3-Diol, Polyoxymethylene Urea, 5-Bromo-5-Nitro-1,3 Dioxane, Glyoxal, Methenamine, Benzylhemiformal * Nitrosamines * 1,4-Dioxane * Dioxane * Free Radicals * Ethylene oxide * Trihalomethanes INGREDIENTS ADDED TO BALANCE PH CONFER A CREAMY TEXTURE, OR CREATE A FOAMING ACTION * DEA (Diethanolamine) * Cocamide DEA * DEA-Cetyl Phosphate * DEA Oleth-3 Phosphate * Lauramide DEA * Myristamide DEA * Oleamide DEA * MEA (monoethanolamine) * Cocamide MEA * ETA (Ethanolamine) * TEA (Triethanolamine) PETROLEUM BASED CARRIER OILS * Liquid paraffin * Petrolatum * Mineral oil * Petroleum-based Waxes * Paraffin wax SUNSCREENS * Oxybenzone, Avobenzone * Benzophenone, Benzophenone-3 * Octocrylene * Octyl methoxycinnamate * Retinyl Palmitate * Micronized titanium * Zinc oxide nano-particles * PABA (para-aminobenzoic acid) * 4-aminobenzoic acid * Phenylbenzimidazole (PBI)
Do your products contain soy?
Our Cannabidiol Collection is 100% soy-free, though some products in the Earth Collection do contain soy — Earth Mask and Earth Scrub, specifically.
Is your packaging recyclable?
Yes, we are proud to say that HAOMA packaging is 100% recyclable. While we strive to use only materials that can be recycled by most municipalities whenever possible, there are times when our formulas require harder-to-recycle materials. To address this, we have partnered with TerraCycle, a company that specializes in “recycling the unrecyclable” – specifically, by collecting and sorting waste and transforming it into a format that can be used to make new products.
What payment options are available?
We accept all major credit cards.
Do you offer subscriptions on HAOMA products?
A subscription allows you to receive HAOMA product deliveries at a consistent frequency so you never run out of your favorite HAOMA products. We offer a 15% discount on most of our products when you subscribe.
How do I sign up for a subscription?
In order to subscribe to receive HAOMA products regularly, simply choose the Subscribe option on the product page. Please note that all items are not available through a subscription.
Can I change or cancel my subscription?
When you subscribe to receive HAOMA products, our default subscription frequency is 60-days, as that is the frequency that most customers enjoy, but you are able to update the frequency at any time using the customer portal in your account page.
Do you offer free shipping?
Yes, we offer free shipping for all orders over $50.
Can I change or cancel my order once it has been placed?
As long as the order has not shipped we can attempt to cancel it. However, it is not guaranteed. Once an order ships it cannot be cancelled.
Where do you ship?
We ship anywhere and everywhere in the United States.
Do you ship internationally?
We currently do not currently ship internationally, but hopefully will in the future.
When will my order ship?
Most orders are processed and shipped in 1-business day (Monday - Friday, excluding major holidays). Depending on product availability, most orders are delivered within 2-5 business days (Monday - Friday, excluding major holidays).
Do you take returns?
Yes. We proudly stand behind every product we sell. We want you to be happy with your purchase… and if you aren’t satisfied, purchases made online can be returned within 30 days of receipt, back to the original method of payment. Please email questions@haoma.earth with your order number and the item(s) which you are looking to return. The refund will be processed back to the original form of payment, and we are not able to make any exceptions.